List

• £3.99 (inc. VAT) Standard delivery (3-5 working days)
• £6.99 (inc. VAT) Express delivery (1-2 working days)
• FREE delivery offered on all orders over £30
• FREE local store pick-up option available

For full Terms & Conditions on our Delivery policies visit our Terms Of Use page.

• Return item(s), with no fault/issue (ie. wrong size selection), reported within 7 days of receipt will be given a full refund less the cost of the outbound postage plus an administrative charge of £1.50 on return of the goods. 
• Item(s) can be exchanged, with no fault/issue (ie. wrong size selection), if returned within 7 days of receipt. The item(s) cost difference (a refund if the exchange item is cheaper) plus the cost of the outbound postage will be charged.
• Returns & Exchanges can only be honoured provided the goods have been returned to us in a saleable condition with the tag still attached
• Faulty item(s) reported within 7 days of receipt will (subject to report proof and approval) be given a full refund.
• The customer is responsible for any costs incurred in returning the goods (except in the case of faulty items).
• All products to be returned must be carefully repackaged in their original packing
• DOG TREATS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE DUE TO HYGIENE RISK FACTORS UNLESS THEY ARE RETURNED IN THE UNOPENED ORIGINAL PACKAGING.

For full Terms and Conditions on our Refunds & Returns policies and specifics for Subscription services see our Terms Of Use page.

LEATHER
Gently clean with a soft cloth and a leather cleaning product. Always apply a caring balm or grease after cleaning. If the collar becomes muddy, then clean with a damp soft cloth and allow to dry naturally, stay away from direct heat.

FABRIC
Hand wash separately in warm soapy water, allow to dry naturally, keep away from direct heat.

WAX
Brush Loose dirt off outer wax coating. Was down with clean cold water and hang to dry at normal room temperature.

DO NOT DRY CLEAN.