Shipping policy

Standard delivery (3-5 working days) is by Royal Mail 2nd Class post at £3.99 (inc. VAT). Express delivery (1-2 working days) is by Royal Mail 24 at £6.99 (inc. VAT). All orders will require a signature on delivery.

While we endeavour to ship orders to arrive on the requested delivery date we cannot guarantee the service provided by our shipping partners. We will endeavour to dispatch all goods that are in stock within 1 working day of receipt of your order and the delivery charges are calculated on a per-parcel basis. If we are unable to perform the whole or part of the order due to any cause or event beyond our control we may by notice in writing to you cancel or suspend the order in whole or in part without liability. We may deliver separately the goods which make up your order.

If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge. Risk of damage to or loss of the goods shall pass to you upon delivery. Once goods have been signed for, you must notify us of any shortage, damage or fault as soon as is reasonably possible. You can notify our Cotswold Dog Boutique via email. If you need your order by a specific date, please contact our customer care team using one of the phone numbers found on the Contact page, or send an email to sales@cotswolddogboutique.com.