REFUNDS & RETURNS
- Return item(s), with no fault/issue (ie. wrong size selection), reported within 7 days of receipt will be given a full refund less the cost of the outbound postage plus an administrative charge of £1.50 on return of the goods.
- Item(s) can be exchanged, with no fault/issue (ie. wrong size selection), if returned within 7 days of receipt. The item(s) cost difference (a refund if the exchange item is cheaper) plus the cost of the outbound postage will be charged.
- Returns & Exchanges can only be honoured provided the goods have been returned to us in a saleable condition with the tag still attached
- Faulty item(s) reported within 7 days of receipt will (subject to report proof and approval) be given a full refund.
- The customer is responsible for any costs incurred in returning the goods (except in the case of faulty items).
- All products to be returned must be carefully repackaged in their original packing
- DOG TREATS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE DUE TO HYGIENE RISK FACTORS UNLESS THEY ARE RETURNED IN THE UNOPENED ORIGINAL PACKAGING.