FAQ

The New Customer discount is a 10% discount code that can only be used once per customer. It is applied in the promotion input section at the Checkout. NOTE: The code is NOT applicable to sale items or items under another promotion.

Current Government guidance is that people should only be leaving their house to exercise once a day, so perhaps you can use this as an opportunity to give your dog a really good walk, making sure of course to observe the 2m social distancing requirements.

With households of multiple people, if not self-isolating, maybe take turns taking your dog out, enabling multiple opportunities for them to stretch their legs.

If you are self-isolating with symptoms of Coronavirus you will not be able to take your dog beyond your garden or perimeter of your property. In this instance you could perhaps get someone from outside your own home to walk your dog, but be careful to ensure there is no contact. I would recommend advising volunteer dog walkers to use their own leads or disinfect the owner’s lead before taking charge of your dog.

Make sure you exercise good hygiene precautions and maintain the 2m distance during the handover. Perhaps tie your dog to the gate post or fence outside your house then move back allowing the volunteer to take the lead. Alternatively, let your dog into a gated garden and let the dog walker take it from there.

There is no evidence that dogs can spread COVID-19. However, this does not mean that dog owners should not be mindful of the virus when caring for their animals, and stringent hygiene practices should be adopted. Just like human hands, pet fur could carry the virus from one person to another, so dog owners are advised to wash their hands after handling their dogs. 

Avoid stroking and handling your dog straight after using sanitisers. Also, try to avoid your dog licking you.

Dogs can be kept healthy and mentally stimulated if owners focus on games and training. Playing hide-and-seek and fetch and tug games with soft toys, or hiding dog treats around the house for your dog to find are great ways to productively interact with your dog.

Dedicating more time in your day to playing with your dog will help to improve your mental state as well.

Dogs should also spend occasional ‘quiet times’ in a separate room, to avoid the potential for separation anxiety when owners go back to work.

Yes, but practices are being advised to provide urgent and emergency treatment only for the time being. If you are concerned about your dog’s health, you are advised to phone your vet for any questions/advice about your dog’s treatment rather than visiting practices in person. 

The RSPCA is also running an emergency-only service through its frontline staff, hospitals and centres.

Pet shops are currently remaining open during the lockdown as they provide an essential service.

Pet owners can contribute to a smooth supply of pet food to everybody by shopping sensibly and avoiding stockpiling. The RSPCA recommend keeping 14 days’ supply of dog food and to avoid unnecessary trips to your pet store. The government has recommended that people should shop online where possible for dog food and especially for non-essentials such as dog toys, treats and dog accessories.

Groomers and their clients should consider whether the necessary human contact and travel are essential, or in current circumstances may be delayed to protect public health. The Kennel Club has issued a statement which states that within some breeds, grooming is seen as a welfare issue and would recommend owners refer to the British Groomers Association for up-to-date information, and to speak to their usual groomer for advice.